24.03.2020

Service and Spares Support during the Coronavirus outbreak

Please note that with immediate effect Hoval Service will only attend key sites that are linked to the NHS & other medical facilities, government buildings, schools, prisons, social care facilities and social housing establishments. We will also attend other buildings associated with key services that the government deem essential to stay open such as the BBC (for media broadcasts) or supermarkets.

We will attend commissioning, breakdown and planned service visits for these sites. If we put back service visits then this could lead to reliability issues and potential lack of heat and/or hot water or unnecessary repeat visits.

Our London Response Arrangement remains in place but again only for key sites.

Importantly other non-essential site visits will be deferred to a later date and we are already starting to see such work cancelled. I hope you will understand that we need to postpone all non-essential site visits and travel to be able to direct our service team to those sites that are deemed essential during these difficult times.

We are very concerned about our engineer's well-being and will not expect them to work on any site that is not taking the necessary measures to maintain social distancing, non-use of finger and palm readers, etc.

As such we now have a Coronavirus Safety Measures questionnaire that our Service Coordinators will send to all sites for completion before we attend.

If an engineer is unhappy with a site's safe working arrangements when they first arrive, they have been instructed to return to their vehicle or a safe place and call either their site contact or their Service Coordinator to see if an improved arrangement can be put in place. They will not leave site unless the un-safe situation fails to get resolved.

Our spares department continues to operate as normal to take orders and dispatch urgently required parts.

Hoval service and spares aim to do everything possible to support the government and those services and key workers that have to continue working during this unprecedented crisis.

Thank you for your continuing support and understanding.

Kevin Stones

Engineering and Service Director

Sales: 01636 593409

Aftersales: 01636 593407 OR 07957 654 071

Service: 01636 593413 OR 07772 465 832

Spares: 01636 593412 OR 07875 563 082

 
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