26.05.2020

Service and Spares support during the Coronavirus crisis

Hoval Service will now attend both essential sites (those linked to the NHS & other medical facilities, government buildings, schools, prisons, social care facilities, social housing establishments and the like) as well as those sites deemed non-essential. Priority will however be given to essential sites.

As hotels remain closed, the type of work undertaken may at the current time have to be limited – as this is dependent on the location of our nearest engineer to the site concerned. This is however under regular review.


We aim to attend commissioning, breakdown and planned service visits for as many sites as possible. If we put back service visits then this could lead to reliability issues and potential lack of heat and/or hot water or unnecessary repeat visits.

Our London four hour response arrangement is currently suspended but we will of course endeavour to attend essential sites at the earliest opportunity.


We are very concerned about our engineer's well-being and will not expect them to work on any site that is not taking the necessary measures to maintain social distancing, non-use of finger and palm readers, etc.

As such we now have a Coronavirus Safety Measures questionnaire that our Service Coordinators will send to all sites for completion before we attend.


If an engineer is unhappy with a site's safe working arrangements when they first arrive, they have been instructed to return to their vehicle or a safe place and call either their site contact or their Service Coordinator to see if an improved arrangement can be put in place. They will not leave site unless the un-safe situation fails to get resolved.


Our spares department continues to operate as normal to take orders and dispatch urgently required parts.

Hoval service and spares aim to do everything possible to support all our customers during this unprecedented crisis.


Thank you for your continuing support and understanding.

Kevin Stones

Engineering and Service Director

Sales: 01636 593409

Aftersales: 01636 593407 OR 07957 654 071

Service: 01636 593413 OR 07772 465 832

Spares: 01636 593412 OR 07875 563 082

 
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